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Do you do custom orders?
Yes! Please contact me through the custom order form with what you are looking for.
How long will it take for me order to ship out?
Processing time for non-custom orders is 5-7 days. Custom order processing time is determined when the order is placed depending on what the order entails.
Where do you ship to?
Currently we are only shipping within the United States. If you are located elsewhere please message me and we may be able to work shipping out.
What is your return policy?
If a return is needed send a message through the contact form.
If an item arrives defective a free return label will be sent over. Once the item is sent back it will be refunded.
If the return is for any reason other than being defective the buyer will pay for return shipping. Once the item is sent back it will be refunded.
Are the plushies safe for babies?
A majority of the plushies we make are made using safety eyes, which are not suitable for children under 3 years of age, as they pose a choking hazard. If you would like a plush that is typically made with safety eyes to be made baby safe, please add it as a note to your order and we can make sure to do yarn eyes.
How do I clean my plushie?
Cleaning instructions for each item is on that items listing page and a care card will be shipped with your order.
In general the best way to clean any crochet item is to hand wash in cold soapy water, rinse the item, squeeze out excess water, and then let it air dry completely.